Good day Alma,
This indeed is a nice question and in my own opinion quite easy based on my call centre experience.
With active listening or good listening skills, you can easily pin point:-
1. What your customer wants.
2. What the issue or problem is and how you can resolve such issues
3. Be in an environment that has less noise and distractions to listen to what the customer is complaining about.
To listen actively and thoroughly takes concentration, hardwork , patience the ability to interpret other people ’s ideas and summarize them , as well as the ability to identify nonverbal communication such as body language.
Listening is a both complex process and a learned skill; it requires a conscious intellectual and emotional effort.
The Price of Poor Listening
Listening well improves the quality of the relationships you have with clients, friends , co- workers , or family members. Ineffective listening can damage relationships and deteriorate the trust that you have with your clients. Also, the price of poor listening is many lost selling opportunities. It ’s said that more than 60 percent of all problems existing between people and within businesses is a result of faulty communication . A failure to actively listen can result in mistakes and misunderstandings .
Applying good listening skills to online marketing, brings about good and healthy relationships, better delivery of products ordered by the customer without errors and better resolutions of issues that might arise.
Hope information is helpful.
less
Good day Alma,
This indeed is a nice question and in my own opinion quite easy based on my call centre experience.
With active listening or good listening skills, you can easily pin point:-
1. What your customer wants.
2. What the issue or problem is and how you can resolve such issues
3. Be in an environment that has less noise and distractions to listen to what the customer is complaining about.
To listen actively and thoroughly takes concentration,
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